Go to u-wifi.com/buy and enter your service address so we can check coverage. Then complete your order and payment.

If your address qualifies, your U-wifi gateway ships with free two-day delivery on the current offer. Most orders arrive within two days.

Need help placing an order? Call 844-698-9434, text 833-698-9434, or email support@u-wifi.com.

You can pay in these ways at checkout:

1. Credit or debit card. Enter your card on our secure checkout. This is the simplest option.
2. Bank account (ACH). Add a bank account on the same checkout when that option is shown.
3. Cash. Choose cash at checkout, get your payment QR code, and pay at a participating retailer. Bring the QR code with you.

Open the U-wifi app, choose FreeU, and watch ads you pick through CHOICE ADVERTISING.

Ads you complete can lower that month's internet bill. Watch enough and the cash portion of the bill can go to $0, subject to FreeU terms.

Check your FreeU activity in the app to see what you have earned.

Every connection starts with U. Here is what is in the box:

• MERCURY Gateway
• Power supply / cord
• Ethernet cable
• Suction cups
• Bracket and screws
• Tamper proof cover
• Adhesive tape

1. Select a location for your gateway.

Note: Your gateway loves to be on or near a window.

2. Unbox the gateway, power supply/cord, and ethernet cable.

3. Power up the gateway.

Plug one end of the white ethernet cable into the PoE port on the gateway. Plug the opposite end of the ethernet cable into the PoE port on the power supply. Plug the black cord into the power supply and then into the power outlet. Your gateway will now be connected to U-wifi.

4. Connect to Wi-Fi.

Connect to the network that starts with #U-wifi. Locate the label on the box for your U-wifi network ID and password.

5. Check your signal strength.

The gateway is the happiest with 4 GREEN lights. Move your gateway as needed to find the most GREEN lights.

Hint: Look for 3 or 4 purple lights and 3 or 4 green lights to indicate your gateway is online and ready to go.

6. Select your mounting option.

Suction cup, adhesive tape, wall bracket, or pole mount. Your gateway loves to be on or near a window.

7. Save your box and mounting options for future use.

In the unlikely event you need to return your gateway, a shipping label is provided, good for 120 days from the date of purchase.

Download the U-wifi app from Google Play or the App Store. The app lets you manage your gateway and watch ads on FreeU to lower your monthly bill.

If the lights do not come on or you cannot find the #U-wifi network, call 844-698-9434.

No. Standard home service is self-install. No truck roll, no holes in the roof, and no installer appointment.

You can mount the gateway with the suction cups, adhesive tape, wall bracket, or pole mount included in the box.

Contact us immediately. Call 844-698-9434 and tell us the gateway is missing.

We will deactivate that unit and ship a replacement. You pay for the replacement gateway. Have the phone number or email on your account ready.

Take the gateway with you.

1. Pack the gateway. Save the box and mounting hardware.
2. Plug it in at the new address the same way as the first install.
3. Sign in to your U-wifi account in the app or at u-wifi.com/web-app/login/ and update your service address.

Coverage is not automatic at every new address. If the app cannot save the new address, check coverage at u-wifi.com/buy or contact support before you assume service will work.

The gateway supports up to 256 Wi-Fi devices.

That is the device limit, not a speed guarantee. Many devices at once share the available 5G capacity.

Your gateway loves to be on or near a window. Place it on the highest floor you can, facing the nearest cell tower if you know where it is.

The gateway is happiest with 4 green lights. Move it until you see the most green lights. Look for 3 or 4 purple lights and 3 or 4 green lights to confirm it is online.

Keep it out of cabinets, metal enclosures, and interior closets.

If you are rural or the indoor 5G signal is weak, the gateway supports external pole mounting.

Use the lights on the gateway first. You want 4 green lights.

You can also open the U-wifi app and view signal strength for your device in that room.

The gateway is built for a typical home of about 2,500 square feet.

Home service is U-wifi Home Unlimited at $55 per month, or use FreeU to watch ads and reduce that bill, down to $0 cash in a month when FreeU terms are met.

Current launch offer: first 30 days free, gateway included, free two-day shipping, no contract, $0 early-termination fee.

Typical speeds on the current label are 133-1000 Mbps down, 12-55 Mbps up, and 16-28 ms latency. Speeds are best-effort, not guaranteed.

Business plans are at u-wifi.com/business.

No. Home Unlimited is month to month. You can cancel anytime. If you cancel, return the gateway or an equipment charge applies, as stated at checkout and in the terms.

A return shipping label is in the box and is good for 120 days from the date of purchase.

Check your address at u-wifi.com/buy.

ProtectU is built into the gateway. It uses major national 5G networks and fails over to the next available path if the active network drops. You do not flip a switch. It is included on qualifying home and business plans.

FreeU is U-wifi's ad-supported path. In the U-wifi app you choose ads that match your interests, watch them on your schedule, and earn toward the monthly bill. That is CHOICE ADVERTISING. It is optional.

You can also pay $55 per month if you choose not to watch ads.

• Call: 844-698-9434 (844-MY-UWIFI)
• Email: support@u-wifi.com
• Use the U-wifi app or the form: u-wifi.com/support

Sales and partner questions: info@u-wifi.com

1. Confirm the gateway has power and its lights are on.
2. Move it to a window on the highest floor.
3. Look for 3 or 4 purple lights and 3 or 4 green lights. The gateway is happiest with 4 green lights.
4. Restart it: unplug the power supply for 30 seconds, plug it back in, and wait two minutes.
5. Check the U-wifi app.
6. If it is still down, call 844-698-9434.

Yes. U-wifi is a prepaid service. So, there are multiple ways to cancel your service:

1. Log in to your account via the web and request cancellation.
2. Do not pay for your next month's service.
3. Call us to cancel at 844-MY-U-WIFI (844-698-9434).

After cancelling service, the final step is to return the gateway when service ends, preferably in the original box with the accessories. You can drop off the gateway at any UPS Store to return the gateway to U-wifi. If the gateway is not returned within 60 days, gateway return charges apply. See Terms and Conditions.